Room Attendant

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Room Attendant.

As a Room Attendant at Raffles Doha and Fairmont Doha, you will be responsible for delivering exceptional standards of cleanliness, comfort, and personalized service to ensure an outstanding guest experience. Representing the elegance and service excellence of both Raffles and Fairmont, you will take pride in maintaining guest rooms and public areas to the highest luxury hospitality standards, with meticulous attention to detail and care.

You will play an integral role in creating seamless and memorable stays for our guests by ensuring rooms are impeccably presented, guest preferences are thoughtfully attended to, and all interactions are handled with professionalism, warmth, and discretion. Working closely with the Housekeeping team, you will contribute to operational excellence and uphold the distinguished reputation of Raffles Doha and Fairmont Doha.

Key Responsibilities:

• Clean and maintain guest rooms, suites, corridors, and assigned public areas to the highest luxury hospitality standards.
• Ensure all rooms are impeccably presented, fully replenished, and prepared in accordance with Raffles and Fairmont brand standards.
• Provide personalized and courteous service to guests, responding promptly and professionally to guest requests and preferences.
• Report and follow up on maintenance issues, safety hazards, and lost & found items in line with hotel procedures.
• Coordinate closely with Housekeeping Supervisors, Front Office, Engineering, and other departments to ensure seamless guest experiences.
• Maintain thorough knowledge of hotel facilities, services, and guest amenities to confidently assist guests when required.
• Ensure all housekeeping equipment, linens, and guest supplies are handled responsibly and maintained in excellent condition.
• Adhere to cleanliness, hygiene, and sanitation standards at all times, following health and safety policies and procedures.
• Respect guest privacy and maintain confidentiality of guest information while delivering discreet and attentive service.
• Handle guest concerns and special requests professionally, ensuring timely resolution and guest satisfaction.
• Support deep cleaning projects, turndown service, and additional housekeeping duties as assigned by management.
• Contribute to a positive and collaborative team environment while upholding the luxury service culture of Raffles Doha and Fairmont Doha.

Qualifications

What will you bring to this role?

• Previous experience in Housekeeping or a similar role within a luxury hotel environment preferred.
• Strong attention to detail with a commitment to maintaining the highest standards of cleanliness and presentation.
• Excellent interpersonal and communication skills with a passion for delivering exceptional guest service.
• Ability to handle guest interactions professionally, courteously, and with discretion.
• Physically fit and able to perform housekeeping duties efficiently in a fast-paced environment.
• Ability to multitask, prioritize responsibilities, and work independently while maintaining operational excellence.
• Basic knowledge of housekeeping procedures, cleaning techniques, and safety standards preferred.
• Strong organizational skills and the ability to follow departmental policies and brand standards consistently.
• Ability to work collaboratively within a diverse and multicultural team environment.
• Flexibility to work rotating shifts, weekends, and public holidays as required.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.