Housekeeping Manager
RAFFLES
Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Raffles & Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.
Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.
About the Application Process
At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housekeeping Manager.
The Housekeeping Manager is responsible for leading the housekeeping operation across the two properties, ensuring exceptional standards of cleanliness, presentation, guest comfort, service, and operational efficiency. The role requires strong leadership, attention to detail, and close coordination with Front Office, Engineering, Laundry, and other departments.
Key Responsibilities:
- Lead and manage daily housekeeping operations across guest rooms, suites, public areas, and back-of-house areas
- Ensure all rooms and public areas consistently meet Raffles and Fairmont luxury service and cleanliness standards
- Supervise, coach, motivate, and develop housekeeping supervisors, room attendants, housepersons, and other team members
- Plan staffing, schedules, room assignments, daily workload, and departmental priorities
- Conduct regular inspections of guest rooms, suites, public areas, VIP rooms, and turn-down service
- Coordinate closely with Front Office to ensure accurate room status and timely room readiness
- Monitor and control housekeeping inventory, including linen, amenities, cleaning supplies, chemicals, and equipment
- Coordinate with Engineering to report and follow up on maintenance issues and room defects
- Handle guest requests, complaints, preferences, and service recovery in a professional manner
- Ensure compliance with hotel standards, health and safety regulations, hygiene, sanitation, and fire safety procedures
- Support recruitment, onboarding, training, performance management, and development of housekeeping colleagues
- Monitor departmental productivity, quality standards, operational KPIs, and cost control
- Implement deep-cleaning schedules, preventive maintenance programs, and continuous improvement initiatives
- Maintain effective communication and coordination with Front Office, Engineering, Laundry, and other hotel departments
- Ensure proper handling and control of lost and found items
- Promote teamwork, employee engagement, and a positive service culture
- Support sustainability initiatives and minimize wastage of water, energy, chemicals, and supplies
- Ensure consistent delivery of exceptional guest experiences in line with Raffles and Fairmont brand standards
Qualifications
What will you bring to this role?
- Bachelor’s degree or diploma in Hotel Management, Hospitality Management, or a related field
- Minimum 3–5 years of housekeeping experience in a luxury hotel environment, with supervisory or management experience
- Previous experience in a five-star or luxury hospitality property is highly preferred
- Strong knowledge of housekeeping operations, room inspections, cleaning standards, and luxury guest service
- Proven leadership, team management, coaching, and training skills
- Excellent communication and interpersonal skills
- Strong organizational, planning, and problem-solving abilities
- Good knowledge of health, safety, hygiene, and sanitation standards
- Experience with housekeeping systems and hotel property management systems
- Strong understanding of inventory management, cost control, and departmental budgeting
- Ability to work under pressure in a fast-paced luxury hotel environment
- Strong attention to detail and commitment to quality
- Proficiency in English; additional languages are an advantage
- Previous experience in Qatar or the Middle East is an advantage
- Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
Additional Information
Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
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