Guest Services - Agent

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari‑influenced heritage with modern design. It is located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Role Overview

As Guest Services Agent, you will be responsible for the following duties:

• Greet, check‑in, and escort guests promptly to their rooms
• Address special guest preferences recorded in guest history profiles
• Handle cash drawer properly as outlined in the MODOH Controller’s Policy
• Check cash float at the beginning and end of each shift to ensure amounts are always correct
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check‑in, check‑out and throughout the guest’s experience
• Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Print and drop cash out, adjustment slips, paid‑out voucher, and bank count reports
• Communicate clearly with the Night Duty Manager and Accounting Department
• Establish a good working knowledge of the Hotel outlets and products

Qualifications & Expectations

• Friendly, enthusiastic, passionate, sociable
• Engaging, genuine, organised
• Minimum of 1 year of Front Office experience
• Minimum 2 years of experience working in a 5‑star hotel environment
• Previous experience working in the Middle East Region is an advantage
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex

Benefits & Commitment

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay programme: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits package
• Transportation and housing provided
• Relocation and vacation tickets

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