Front Office Receptionist

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Description

Join IIQAF as a Front Office Receptionist to be the first point of contact for our organization at Al Jadeed St. In this role, you will play a crucial part in providing exceptional customer service, managing administrative tasks, and ensuring smooth operations at the front desk. Your contribution will be vital in creating a positive impression and delivering a seamless experience for our patients and visitors in the Hospital/Health Care industry.

As a Front Office Receptionist at IIQAF, you will handle a variety of tasks such as greeting and assisting visitors, answering phone calls, scheduling appointments, and maintaining records. Your attention to detail, strong communication skills, and ability to multitask will be key in managing the front office efficiently. This role offers you the opportunity to be an integral part of our team, contribute to a welcoming environment, and support the overall success of our organization.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate departments.
• Schedule appointments and maintain calendars for multiple healthcare providers.
• Verify insurance information and assist with patient registration processes.
• Ensure the waiting area is clean, organized, and presentable.
• Handle incoming and outgoing mail and emails.
• Assist with administrative tasks such as data entry and filing.
• Coordinate with other departments to ensure smooth operations at the front desk.

Requirements

• Proven experience as a receptionist or in a similar role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and basic computer skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in fast-paced environments.
• Knowledge of medical terminology and healthcare processes is a plus.
• Attention to detail and accuracy in all tasks.
• Ability to work well independently as well as part of a team.