Call Center Agent - Banking
ECCO Gulf Majorel Qatar
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
- Previous experience in a call center or customer service role in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computer systems and software applications.
- Fluency in Arabic & English.
Job Description
This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
- Handling inbound and outbound calls related to banking inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
Vacancy posted 4 days ago
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