NOC Analysts (L1)

Mannai Networks, part of Mannai Technologies, provides end-to-end IT infrastructure solutions for enterprise, government, defense, and service-provider customers. The company’s services include networking, cybersecurity, collaboration, data center solutions, structured cabling, ELV, managed services, and 24×7 support.

Job Purpose

We are looking for L1 NOC Analysts to support 24×7 Network Operations Center activities. The role will be responsible for monitoring network alerts, performing first-level troubleshooting, logging incidents, and escalating issues as per the agreed SLA and SOP guidelines.

Key Responsibilities

• Monitor network events through dashboards, alerting tools, and monitoring systems.
• Perform first-level diagnostics for link failures, device unreachability, high utilization alerts, and basic network issues.
• Log, update, and track incidents in the ticketing system with accurate timestamps and clear troubleshooting steps.
• Follow standard triage scripts and escalate issues to L2 teams based on impact and priority.
• Maintain shift logs, handover reports, and documentation as per SOP requirements.
• Acknowledge alerts within SLA timelines and begin basic troubleshooting in a timely manner.

Minimum Qualifications:

Qualifications & Experience

• Bachelor’s degree in IT, Networking, or a related field.
• Minimum 2 to 3 years of experience in network monitoring or NOC operations.
• Good understanding of networking basics, monitoring tools, incident logging, and escalation processes.
• Experience with ticketing systems and shift-based operations will be an advantage.
• Certifications such as Cisco CCNA or CompTIA Network+ are preferred.
• Good communication skills, attention to detail, and ability to work in a 24×7 shift environment.