Network Operations Engineer
Madre Integrated Engineering
Madre Integrated Engineering | Full time
- Provide advanced diagnostics at system,application and infrastructure level for the system.
- Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
- Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
- Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
- Own the preventive-maintenance procedures andpredictive monitoring for the system.
- Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
- Provide technical assessment to the ChangeAdvisory Board for changes to the system.
- Operate 24x7 monitoring, correlate and triageevents, and feed incidents into the service; maintain monitoring coverage afterchanges.
Requirements
- Network monitoring/NMS certification; ITIL;senior-technician background.
- Experience. 4or more years hands-on with the specific system in a comparable environment.
- Diagnostic and root-cause skill.
- Documentation and mentoring.
- Advanced-incident resolution within SLA.
Vacancy posted 2 days ago
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