Sr Cargo Customer Service Agent - French and Arabic Speakers

Sr Cargo Customer Service Agent - French and Arabic Speakers

Ref #

222988

Location

Job family

Cargo & Airport Operations

• Closing Date: 2026-06-21

The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Customer Experience Team in Doha as a Senior Cargo Customer Service Agent.

About the role

As a Senior Cargo Customer Service Agent, you will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of bookings. Identify the needs and improve customer service performance for local station.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Ensure full compliance of all times with safety and security regulations and procedures as per host state and company requirements.
• Maintain close coordination between QR departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments.
• Identify needs and improve cargo sales and operational performance for local station.
• Distribute QR official notifications to concerned parties, both internal and external.
• Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
• Coordinate service recovery measures and implement corrective actions, when required ensuring appropriate communication to relevant stakeholders.
• Perform other department duties as directed by Line Manager of Head of the Department.

About you

• High School, Diploma, Bachelor’s degree or equivalent with minimum 2 years of experience in customer service in logistics and air transportation industry.
• Knowledge of cargo reservation, acceptance and handling processes.
• Strong communication skills with excellent command of English (verbal and written)
• Proficiency in French and Arabic is preferred and will be considered an asset.
• Proficiency in MS Office tools with strong presentation and reporting skills.
• A proactive mindset with the ability to work independently and manage multiple tasks in a fast-paced environment.