Pre-Owned Car Buyer & Appraisal Specialist

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Used Car Buyer | Al-Futtaim Automotive | DOMASCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Used Cars Buyer is crucial in ensuring Al-Futtaim maintains a robust inventory of high-quality pre-owned vehicles. This position demands expert appraisal skills, negotiation capability, and a thorough understanding of market values and trends. Success in this role involves not only fulfilling stock requirements but also ensuring that purchases align with corporate KPIs around sales and gross margin. Additionally, the buyer will need to engage with vehicle appraisals, providing support for trade-ins, and ensuring that all purchased vehicles meet the company's quality and accessory standards. This role is set against a backdrop of continuous engagement with a diverse and dynamic team within the automotive division.

What You Will Do:

• Buy pre-owned vehicles as required by the Stock Target report and daily stock availability report.
• Ensure the KPIs of Purchase, Stock Age, Trade Sales, and Gross Margin are met or excelled.
• Appraise vehicles technically and accurately estimate preparation expenses and value them as per the latest valuation guide and Stock Target/Availability reports.
• Provide trade-in services to New Car Executives by appraising and valuating part exchange vehicles.
• Capture details of all appraised vehicles in IS Auto through Zest and maintain the Zest appraisal file for regular follow-ups and purchases.
• Complete negotiation, purchasing, and transfer of legal ownership of purchased vehicles, and provide required documents to the Administration department for purchase processing.
• Ensure vehicles are purchased with all required accessories.
• Monitor market trends and adapt purchasing strategies to meet stock demand effectively.
• Work closely with sales teams to understand upcoming sales incentives or trends that will affect buying requirements.

Required Skills to be Successful:

• Technical proficiency in vehicle appraisal and repair cost estimation.
• Strong negotiation and selling abilities.
• Proficient in MS Office, with familiarity in SAP as a preference.
• Effective grievance resolution skills and relationship-building capabilities with multicultural teams.

What Qualifies You For The Role:

• Bachelor's degree or equivalent in any discipline.
• Technical ability to appraise vehicles and estimate repair costs.
• Excellent communication, selling, and negotiation skills.
• Ability to tactfully handle customer grievances and confidently resolve customer complaints.
• Strong relationship-building skills with the ability to deal with people of diverse nationalities at various levels.
• Competency in MS Office applications.
• Qatar driving license.
• Knowledge of SAP is preferred.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.