Senior Fixed-Channel Quality & CX Lead
Vodafone Qatar
Vodafone Qatar is seeking an experienced professional to oversee quality procedures in teleservices and retail. The ideal candidate will lead quality reviews, ensure compliance with customer experience standards, and implement governance for Fiber and 5G products. A Bachelor's degree in Telecom and at least 5 years of experience in customer service are required, along with proficiency in English and preferably Arabic. The role involves analyzing customer insights and preparing detailed reports to drive overall performance improvement.
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Vacancy posted 4 days ago
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