Front Office Supervisor

About The Ned Doha

Housed within Doha's iconic former Ministry of Interior building, The Ned Doha is not just a hotel, it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.

With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned's Club, our private members' club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool , The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.

The Role

At The Ned Doha, we believe that every memorable guest experience begins with a warm welcome and exceptional service. We are currently looking for a passionate and service-oriented Front Office Supervisor to join our Front Office team and create unforgettable first impressions for our guests.

If you enjoy engaging with people, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding guest experiences from check-in to check-out, we'd love to hear from you.

Duties & Responsibilities

• To process all guests check-ins by confirming reservations in Opera verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
• To secure valid form of payment (e.g. credit card, cash) prior to issuing room key
• To set up accurate accounts for each guest upon check in according to their requirements
• To activate room keys using electronic key machine (Salto) and reissue new room keys to guest as necessary (e.g. lost key) by verifying guest identity and using electronic key machine
• To assign room according to guest request and preferences whenever possible
• To verify and adjust billing for guests
• To process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room keys, and requesting comments on guest’s stay.
• To advise guest of any messages (e.g. voicemail, mail faxes) received for them, and send to room if required
• To accommodate requests for room changes when possible
• To file guest paperwork or documentation respecting GDPR
• To sell a room/accommodation to guests without reservations based on availability
• To communicate and prioritise rooms on 'Q' and keep track of changes in room status.
• To co-ordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns
• To confirm reservations and cancellations
• To instruct guests on how to access the internet
• To run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• To complete designated cashier and closing reports in Opera
• To run credit card authorization report and check for discrepancies
• To print contingency lists to have a record of all guests in case of emergency
• To anticipate sold-out situations and determine how many rooms are over-committed
• To block rooms in Opera and identify designated requirements and requests acting as a Rooms Controller (e.g. guaranteed room types, special requests, VIP's, early arrivals, regular guests)

About You

• Previous experience in a Front Office or guest-facing role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills with a passion for guest service.
• Proficiency in hotel management systems and front office operations.
• Strong organizational skills with excellent attention to detail and accuracy.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Fluent in English; additional language skills are considered an advantage.
• A positive attitude, professional appearance, and commitment to delivering exceptional guest experiences.
• A team player who enjoys working collaboratively in a dynamic hospitality environment.

What's In It for You?

• Tax-free salary of QAR 48,000 per year
• 21 calendar days annual leave and 11 paid public holidays
• Sick leave benefits as per Qatar Labour Law
• Private Medical Insurance for self
• End of Service benefits
• Complimentary meals at Neddy's, our team restaurant (breakfast, lunch & dinner)
• Exclusive hotel and dining rates for you, your family, and friends
• Outstanding learning, development, and career progression opportunities
• Reward and recognition programmes
• The opportunity to work in one of Doha’s most iconic lifestyle destinations

Our Culture

At The Ned Doha, we go beyond celebrating diversity,we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.

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