Key Account Manager

Key Account Manager

The Key Account Manager is responsible for managing relationships with high-value restaurant and cafe partners, ensuring their success and satisfaction. They act as senior business consultants, driving growth through strategic initiatives, effective communication, and leveraging Snoonu’s marketing and operational tools.

Responsibilities

• Act as a liaison between Snoonu and high-value partners.
• Perform data analysis and prepare presentations.
• Organize and participate in partner meetings, lunches, and events.
• Facilitate training sessions and provide materials to minimize cancellations.
• Track and report on partner performance and campaigns.
• Provide regular updates to the Head of Partnerships.
• Stay informed about market trends and competitor activities.
• Leverage market knowledge to provide insights to partners and suggest improvements.
• Collaborate with operations to resolve partner issues and with finance to ensure smooth financial processes.
• Handle cancellations and refund disputes.

Qualifications

• Strong business acumen and knowledge.
• Excellent negotiation and communication skills.
• Proven leadership and team management abilities.
• Ability to build and maintain relationships with key stakeholders.
• Proficiency in data analysis and presentation.
• Understanding of marketing trends and campaign design.
• Team player with a go-getter attitude.